Privacy Policy

Last updated: February 12, 2026

This Privacy Policy describes how DrDent (the “Site”, “we”, “us”, or “our”) collects, uses, and discloses your personal information when you visit, use our services, or make a purchase from this Site (the “Site”) or otherwise communicate with us regarding the Site (collectively, the “Services”).

For purposes of this Privacy Policy, “you” and “your” means you as the user of the Services, whether you are a customer, website visitor, or another individual whose information we have collected pursuant to this Privacy Policy.

Please read this Privacy Policy carefully. By using and accessing any of the Services, you agree to the collection, use, and disclosure of your information as described in this Privacy Policy. If you do not agree to this Privacy Policy, please do not use or access any of the Services.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time, including to reflect changes to our practices or for other operational, legal, or regulatory reasons. We will post the revised Privacy Policy on the Site, update the “Last updated” date and take any other steps required by applicable law.

How We Collect and Use Your Personal Information

To provide the Services, we collect and have collected over the past 12 months personal information about you from a variety of sources. The information that we collect and use varies depending on how you interact with us.

In addition to the specific uses set out below, we may use information we collect about you to communicate with you, provide or improve the Services, comply with legal obligations, enforce our terms of service, and protect the rights of our users and our business.

What Personal Information We Collect

The types of personal information we obtain depend on how you interact with our Site. When we use the term “personal information”, we mean information that identifies, relates to, describes, or can be associated with you.

Information We Collect Directly from You

  • Contact details including your name, address, phone number, and email.
  • Order information including your name, billing address, shipping address, payment confirmation, email address, and phone number.
  • Account information including your username, password, security questions, and other account security data.
  • Customer support information included in your communications with us (e.g., messages sent through the Site).

Information We Collect About Your Usage

We automatically collect certain information about your interaction with the Services (“Usage Data”) using cookies, pixels, and similar technologies. This may include your device type, browser, IP address, network connection, and how you navigate our Site.

Information We Obtain from Third Parties

We may receive information from third parties such as:

  • Our e-commerce platform provider (e.g., Shopify)
  • Payment processors (who collect payment details to fulfill orders)
  • Analytics and advertising partners who use tracking technologies when you visit our Site or open our emails

How We Use Your Personal Information

  • Providing Products and Services: To process payments, fulfill orders, manage your account, arrange shipping, and handle returns/exchanges.
  • Marketing and Advertising: To send promotional communications and show personalized ads on our Site and third-party platforms.
  • Security and Fraud Prevention: To detect and prevent fraudulent or illegal activity.
  • Service Improvement: To provide customer support and enhance our Services based on user feedback and behavior.

Cookies

We use cookies and similar technologies to power our Site, remember your preferences, analyze traffic, and personalize content and ads.

For details about cookies used via Shopify, see Shopify’s Cookie Policy.

You can manage or disable cookies through your browser settings, but this may affect Site functionality.

Our Site recognizes the Global Privacy Control (GPC) signal. If enabled in your browser, we will treat it as a valid opt-out request from sharing your data for targeted advertising. Learn more at globalprivacycontrol.org.

How We Disclose Personal Information

We may share your personal information with:

  • Vendors and service providers (e.g., payment processors, fulfillment centers, analytics tools)
  • Business and marketing partners (for advertising and co-branded services)
  • Affiliates within our corporate group
  • Legal authorities, if required by law or to protect our rights

Over the past 12 months, we have “sold” or “shared” identifiers (e.g., email, phone), commercial information (e.g., purchase history), and usage data with business and marketing partners for advertising purposes.

Third Party Websites and Links

Our Site may contain links to third-party websites. We are not responsible for their privacy practices or content. Please review their policies before providing any personal information.

Children’s Data

Our Services are not intended for children under 16. We do not knowingly collect their personal information. If you believe a child has provided us data, please contact us to request deletion.

Security and Retention of Your Information

While we implement reasonable security measures, no system is 100% secure. We retain your information only as long as necessary to provide services, comply with laws, or resolve disputes.

Your Rights

Depending on your location, you may have the right to:

  • Access, correct, or delete your personal information
  • Receive a copy of your data (data portability)
  • Opt out of marketing emails (use the unsubscribe link)
  • Withdraw consent or restrict processing
  • Appeal our decision if we deny your request

To exercise these rights, contact us using the details below. We may verify your identity before fulfilling your request.

Complaints

If you have concerns about our privacy practices, please contact us. If unresolved, you may lodge a complaint with your local data protection authority.

International Users

Your data may be transferred and processed outside your country. For transfers from Europe, we rely on Standard Contractual Clauses or other legally recognized mechanisms.

Contact

Should you have any questions about our privacy practices or this Privacy Policy, or if you would like to exercise any of your rights, please contact us at:

Email: [email protected]
Address: DrDent Support Team
United States